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Webchat Online Support

Who could this be good for?

Young people who…

  • are aged 13-25
  • are looking for a more flexible form of support
  • would prefer to chat to someone online rather than face-to-face
  • are comfortable typing messages
  • aren’t necessarily looking for long-term support

What does online support offer?

Our online support offers a safe space for you to:

  • Chat to someone about any difficulties that you’re experiencing
  • Explore different aspects of your life, your relationships and yourself
  • Offload stress
  • Talk to someone who is there to listen

The details

After registering online on our own online platform, you will be assigned a worker. Depending on what you want to get out of our online support, the person who you’ll be speaking to will be either a mental health practitioner (for psycho-social support) or a counsellor.

There are two forms of online support to choose from. These are:

  • Weekly messages – this involves sending as many messages as you like to your worker during the week, then receiving a message back from them at a time that you both agree on each week. You can read and reply to their response at any time throughout the following week.
  • Live text chat - pick a time during the week when you can chat live with your worker via text. These regular sessions last for about 1 hour. 

Online support typically lasts between 6-12 weeks. If you decide that you want to talk face-to-face instead, this can be arranged with your worker.




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