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Waiting Times

Updated 18/01/22

Due to the increased pressures of COVID-19 and the impact that this, and other issues, are having on young people 42nd Street is experiencing the highest levels of demand in our 42 year history. Our whole team is working incredibly hard, and with colleagues across Greater Manchester to make sure that you still feel supported as we manage this surge in demand; but we also want to be totally transparent with you about what you might expect and to make sure you can access any information and self-help tools that might be useful for you.

The information below was updated mid-January 2022 and reflects the situation at this time. However, you may have been informed previously of different waiting times; we are sorry if this is the case for you, but it is very difficult to predict the exact amount of wait you might experience in the current situation as the waiting times and fluctuations are due to a number of factors that we are trying to manage including:

  • many young people not being able to attend appointments as a result of illness and/or observing restrictions increasing the total length of time they are being supported
  • many young people with increased levels of complexity and difficulty meaning that they need support for longer which means we cannot get to others as quickly.
  • staff absences due to sickness and observation of restrictions
  • Increases in the number of referrals with a limited team and some job vacancies to fill.
  • Different service types having different lengths of waiting time.

Despite all this we really want to be transparent and clear about the amount of time you might expect to wait and we will update the information regularly to reflect the current situation.  We are doing all we can to recruit more staff to meet the increased demands on the service and want to avoid closing our referrals, as even though there are potentially longer waits than we would like, we want to be here to support young people as best we can. You can also read really helpful tips and advice written by young people, find services to contact if you feel in crisis and use our chatbot at the bottom right of our site for help with any questions.

 

Welcoming you to 42nd Street

The way our service works is that you can self-refer or be referred by a friend, family member or professional using our online referral from https://www.42ndstreet.org.uk/referrals/make-a-referral/.

PLEASE DO NOT USE PAPER REFERRAL FORMS AND POST THEM TO US, AS WE HAVE STOPPED USING THESE AND WE CANNOT GUARANTEE A SERVICE IF YOU DO NOT USE THE ONLINE REFERRAL FORM.

Our Welcome Team has a look at the information provided and then let you know that you have been accepted into the service via a text message. At the moment this might take up to 3 weeks.

If you feel you need to talk to someone whilst waiting for this welcome text please email: duty@42ndstreet.org.uk and someone will be in touch as soon as possible. You can also read really helpful tips and advice written by young people, find services to contact if you feel in crisis and use our chatbot at the bottom right of our site for help with any questions. You can also attend an online drop in session; this is a chance to have a text webchat with one of our workers, any Wednesday afternoon between 4pm and 6pm if you would like to. To register for this please go to the following page from 2pm on Wednesdays:

https://www.42ndstreet.org.uk/young-people/one-to-one-support/online-drop-in-support/

 

Working out what you need, with you

Once we have welcomed you into the service at 42nd Street the next stage is for you to talk (usually on the phone) with one of our Mental Health Practitioners so that we can find the right support that meets your specific needs, this is called our Service Assessment. You can find out more about what happens at a service assessment at https://www.42ndstreet.org.uk/referrals/service-assessment/

At the moment the gap between you being welcomed to 42nd Street and a date for your service assessment might be as long as 20 weeks, although it could be less time.  

Again, if you feel you need to talk to someone whilst waiting for your Service Assessment please email duty@42ndstreet.org.uk and someone will be in touch as soon as possible You can also read really helpful tips and advice written by young people, find services to contact if you feel in crisis and use our chatbot at the bottom right of our site for help with any questions. You can also attend an online drop in session; this is a chance to have a text webchat with one of our workers, any Wednesday afternoon between 4pm and 6pm if you would like to. To register for this please go to the following page from 2pm on Wednesdays:

https://www.42ndstreet.org.uk/young-people/one-to-one-support/online-drop-in-support/

 

After your assessment

Depending on where you live and the outcome of your assessment you will agree with your Mental Health Practitioners which service might be best for you.

Different services and different areas of Greater Manchester have different waiting times but at the moment it is possible that you will have to wait a further 33 weeks (59 weeks in total from the date of your initial referral) but this could be more or less. Our longest waits are currently for young people living in Manchester.

At the assessment your Mental Health Practitioner will share their mobile number with you; should you need to talk to anyone whilst waiting for your first appointment, call this number to talk to the person that assessed you and they will support you with things.

Or you can read really helpful tips and advice written by young people, find services to contact if you feel in crisis and use our chatbot at the bottom right of our site for help with any questions. You can also attend an online drop in session; this is a chance to have a text webchat with one of our workers, any Wednesday afternoon between 4pm and 6pm if you would like to. To register for this please go to the following page from 2pm on Wednesdays:

https://www.42ndstreet.org.uk/young-people/one-to-one-support/online-drop-in-support/

 

Online support

We also offer online only support. You can find out about and register for text based online support at https://onlinesupport.42ndstreet.org.uk/

Once you have registered you will receive a welcome message within 24 hours. The gap between you receiving this welcome message and starting your online support will be up to 8 weeks, at the moment.

Again, if you feel you need to talk to someone whilst waiting for online support email duty@42ndstreet.org.uk and someone will be in touch as soon as possible and/or you can also read really helpful tips and advice written by young people, find services to contact if you feel in crisis and use our chatbot at the bottom right of our site for help with any questions. You can also attend an online drop in session; this is a chance to have a text webchat with one of our workers, any Wednesday afternoon between 4pm and 6pm if you would like to. To register for this please go to the following page from 2pm on Wednesdays:

https://www.42ndstreet.org.uk/young-people/one-to-one-support/online-drop-in-support/

42nd Street fully appreciates that lengthy waits for a service are not acceptable and we are continuing to work with our partners to do everything that we can to reduce these times. We apologise sincerely for any inconvenience and stress this may cause. 

 
 
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